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Troubleshooting

Transcriber is not working

Written By Simone (CPO)

Last updated 11 months ago

Too many requests

The most common problem is that we receive too many requests and our provider cannot handle it. Please wait some minutes and re-try again if not contact us at stefandjokovic@flashka.ai.

Quick checks

  1. File format supported for transcription (e.g., standard audio/video or PDF-text for document transcription) (.mp3, .wav, .m4a, .webm).

  2. File size under your browser’s practical limits (100Mb max); stable connection.

  3. The file is not DRM-protected or password-locked.

  4. Try re-exporting the audio (e.g., MP3/M4A/WAV at 44.1 kHz) or converting it.

If the button does nothing

  • Refresh the page and try again with a short sample.

  • Try another browser (latest Chrome recommended).

Still failing?
Send the file name, size, and a short description to stefandjokovic@flashka.ai. We’ll check logs on our side.