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Troubleshooting

Sync between app, web app, or devices isn’t working

Written By Simone (CPO)

Last updated 11 months ago

First, try to “force” a sync

  1. Open the not synced deck and study few cards

  2. Return to Home and refresh on each device

Then check

  • You’re logged into the same account on all devices.

  • Your connection/VPN isn’t blocking flashka.ai.

If it still doesn’t sync
Email stefandjokovic@flashka.ai with device names, browser versions, and the deck name you just studied.