How to request a refund on Flashka (WEB ONLY)

If you purchased Flashka from the web using your browser, you can request a refund by contacting our team directly.

Please note: this process applies only to web purchases, not to purchases made through the mobile app stores.

Who Can Request a Refund ✅

You can request a refund if:

• You purchased Flashka on the web (browser)

• Your payment was processed via Stripe

If you purchased Flashka through:

• Apple App Store

Refunds must be requested directly from Apple, following their policies.

How to Request a Refund 📨

To request a refund for a web purchase, send an email to either:

• stefandjokovic@flashka.ai

• simone@flashka.ai
  (or both, if you prefer)

In your email, please include:

• The reason for the refund

• The email address you use on Flashka

• Whether the purchase was made on web or app

This helps us locate your subscription quickly and process the request faster.

What Happens Next ⏳

Once we receive your request:

• We review it according to Stripe’s refund policies

• If approved, the refund is processed automatically

⏱ Refund timing:
You should see the money back on your original payment method within 5–10 business days, depending on your bank.

Important Notes ⚠️

• Refunds cannot be processed instantly

• Processing time is controlled by Stripe and your bank

• App store purchases must follow Apple refund flows

If you’re unsure where you purchased your subscription or need help checking, just email us and we’ll help you figure it out 👍